I find myself hitting my head against the wall with this club. Every time I turnaround I have a billing issue, inconsistent communication and rude condescending tone. Though I was granted some financial aid which I appreciated I was charged full price and the charges kept coming each month. The finance staff hides behind some generic email and the woman in operations Maura completely ignores emails until you send several reminders only to be dealt with a really rude tone as if I'm bothering her. I asked my coach for help and the coach says its commonplace.
Announcement
Collapse
No announcement yet.
FC Boston problems
Collapse
X
-
UnregisteredTags: None
- Quote
-
Unregistered
Originally posted by Unregistered View PostI find myself hitting my head against the wall with this club. Every time I turnaround I have a billing issue, inconsistent communication and rude condescending tone. Though I was granted some financial aid which I appreciated I was charged full price and the charges kept coming each month. The finance staff hides behind some generic email and the woman in operations Maura completely ignores emails until you send several reminders only to be dealt with a really rude tone as if I'm bothering her. I asked my coach for help and the coach says its commonplace.
Why are you bringing this up now?
You should have been complaining during the past season. Clearly you are describing an issue that went on over at least 3 pay periods....??
The 2016/2017 season is yet to start.
- Quote
-
Unregistered
Originally posted by Unregistered View PostI find myself hitting my head against the wall with this club. Every time I turnaround I have a billing issue, inconsistent communication and rude condescending tone. Though I was granted some financial aid which I appreciated I was charged full price and the charges kept coming each month. The finance staff hides behind some generic email and the woman in operations Maura completely ignores emails until you send several reminders only to be dealt with a really rude tone as if I'm bothering her. I asked my coach for help and the coach says its commonplace.
- Quote
Comment
-
Unregistered
Originally posted by Unregistered View PostI find myself hitting my head against the wall with this club. Every time I turnaround I have a billing issue, inconsistent communication and rude condescending tone. Though I was granted some financial aid which I appreciated I was charged full price and the charges kept coming each month. The finance staff hides behind some generic email and the woman in operations Maura completely ignores emails until you send several reminders only to be dealt with a really rude tone as if I'm bothering her. I asked my coach for help and the coach says its commonplace.
- Quote
Comment
-
Unregistered
Originally posted by Unregisteredvery typical response from the bolts. Bolts treat folks on financial aid very badly. However many who deserve aid don't get any - so consider yourself lucky.
- Quote
Comment
-
Unregistered
X
I brought this up to see if others had similar experiences with the bolts. I am dealing with it at least trying but it's the behavior and complete ignoring I cannot believe. Coaches seem friendly enough overall but the people you have to deal with in the office are rude and unprofessional.
- Quote
Comment
-
Unregistered
Originally posted by Unregistered View PostSeriously, do you believe the poster? It seems like someone whose son is no longer on the roster starts some of these threads. We have had the opposite experience. And you are wrong on the aid point.
I never complained about the aid but if you give it and then start charging me for payment in full fix your mistake. They continuously ignored me and finally when I pushed and pushed I get handled rudely. I stayed on another year because my son liked the coach, but that doesn't mean there aren't people or problems that are issues within the club.
- Quote
Comment
-
Unregistered
Originally posted by UnregisteredI never complained about the aid but if you give it and then start charging me for payment in full fix your mistake. They continuously ignored me and finally when I pushed and pushed I get handled rudely. I stayed on another year because my son liked the coach, but that doesn't mean there aren't people or problems that are issues within the club.
- Quote
Comment
-
Unregistered
Originally posted by Unregistered View PostI never complained about the aid but if you give it and then start charging me for payment in full fix your mistake. They continuously ignored me and finally when I pushed and pushed I get handled rudely. I stayed on another year because my son liked the coach, but that doesn't mean there aren't people or problems that are issues within the club.
What's your point and what do you expect to be the outcome of you post in about this here?
- Quote
Comment
-
Unregistered
Originally posted by Unregistered View PostOK, but why are you ranting about it here?
What's your point and what do you expect to be the outcome of you post in about this here?
I wanted to see if this was isolated to me or if it was a problem for others. As for a resolution it would be nice to see a club adjust ita behavior instead of defending it. It's a business after all with customers. Customers cannot just be ignored
- Quote
Comment
-
Unregistered
Originally posted by Unregistered View PostI wanted to see if this was isolated to me or if it was a problem for others. As for a resolution it would be nice to see a club adjust ita behavior instead of defending it. It's a business after all with customers. Customers cannot just be ignored
- Quote
Comment
-
Unregistered
Originally posted by Unregistered View PostSo you think clubs come to TS to find complaints from customers and will intuit who you are and make amends? Any other complaints you'd like to air about your club ?
Kind of sounds you represent the club. If you do maybe take note and see if you do some self reflection you will see that treating folks rudely or in a condescending way, like you are starting to do, is not good for customer relations
- Quote
Comment
-
Unregistered
Originally posted by Unregistered View PostClubs and patrons do read this. And I'm not looking for amends as the subject has been closed even though it was closed as poorly as could be handled. Raising awareness to others may alter a clubs future behavior
Kind of sounds you represent the club. If you do maybe take note and see if you do some self reflection you will see that treating folks rudely or in a condescending way, like you are starting to do, is not good for customer relations
- Quote
Comment
Comment